Terms and Conditions
ABOUT OUR PRODUCTS
Voutsa’s designs incorporate hand painted imagery all of which is copyrighted.
We accept Credit Cards. Tax will be applied accordingly.
All credit card transactions are conducted on a level 1 SSL encrypted server.
ORDER TURNAROUND TIME
Each of Voutsa’s designs is either handmade or printed to order in a New York studio by a small staff of artisans. For any order placed through our website, please reference the lead time on our individual product pages. We try to accommodate rush orders where possible, but please contact the studio directly firstname.lastname@example.org before placing your order if this is the case.
All domestic orders will ship via UPS Ground or USPS. International orders will ship via DHL. All international importation charges will be automatically billed to the customer.
Once you place your order, you will receive an e-mail within seventy-two (72) hours confirming that your order has gone into production and that your card has been charged. Because our lead times vary, items will be shipped together if possible, but might be shipped separately. You will receive an e-mail once the item(s) has shipped with tracking information. A signature is required upon delivery. UPS will attempt to deliver to your address three (3) times. Voutsa is not responsible for additional shipping fees if you are not available to receive your package. Should you waive signature upon delivery, neither UPS nor Voutsa can be held responsible for your package once it is left at your door. UPS will not deliver to PO Boxes or military addresses. We also accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.
Very occasionally UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
We use recycled and recyclable shipping and packing materials whenever possible.
Please contact the studio directly email@example.com to order a gift certificate for our online store. Online store gift certificates are not redeemable in our physical store.
We do not share any of your information with anyone ever.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within five (5) days of receiving the item. We will replace your item and reship as soon as UPS has inspected and obtained possession of the original package and the replacement products are available for shipment.
We do not accept returns on any wallpaper or textile orders. We do accept returns for Wearables and Objet. If for any reason you are not satisfied with your Wearable or Objet purchase you may return it to us for an exchange or online store credit or combination of both within ten (10) days of receiving the item..Online store credits can be used at our online store only and will expire after one (1) year. Items that are made to order require additional lead time if not in stock.
Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs.
To make a return, please email firstname.lastname@example.org for a return authorization form BEFORE you send back the item. Please include a print out of the Return Form with the merchandise you are returning. Items without a return authorization form cannot be accepted.
Voutsa is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend using UPS or FedEx and insuring the item for its full value.
Once we receive the merchandise, the return will be processed within seventy two (72) hours and you will receive a confirmation e-mail with either your online store credit information or an order confirmation for the item you have requested in exchange.
Please contact us and ship returns to:
154 8th Avenue, #4
New York NY 10011
LIMITATION OF LIABILITY
IN NO EVENT SHALL VOUTSA OR ITS EMPLOYEES, AGENTS, LICENSORS, OR CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OF DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE LOSS OF DATA AND/OR THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
APPLICABLE LAWS (CHOICE OF VENUE AND FORUM)
Use of this website shall in all respects be governed by the laws of the state of New York, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York courts located in New York County, New York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. In the event of a dispute between the parties in connection with this agreement, the prevailing party shall be entitled to recover from the non-prevailing party the cost of reasonable attorney’s fees incurred.
Please report any violations of the Terms of Service to Voutsa.
OUR COMMITMENT TO PRIVACY AND SECURITY
Voutsa recognizes the importance of maintaining your privacy and keeping your online order secure. This policy describes how we collect, use and safeguard the personal information that you provide to us and should assist you in making informed decisions when using our site.
WHY DO WE COLLECT INFORMATION?
We collect the necessary information to allow us to process and deliver your orders. We also collect information so that we may enhance and personalize our customers’ shopping experience.
WHAT INFORMATION DO WE COLLECT?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
PERSONAL INFORMATION YOU CHOOSE TO PROVIDE
If you choose to purchase products or services from us, you will need to give personal information for us to process orders and authorization to obtain information from various credit services. For example, you may need to provide the following information:
Credit card number (as well as expiration date and billing address)
Home and/or business phone number
In addition, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
WEB SITE USE INFORMATION
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
EMAIL SERVICE PROVIDER
Voutsa uses an email service provider to send our promotional emails, newsletters, etc. to our subscriber list. The email addresses in this subscriber list are not sold, shared, or rented by Voutsa or our provider. If you would like to be removed from our email list, click on the “unsubscribe” link when you receive such an offer or send us an email request to email@example.com. We do NOT sell, share, or rent telephone numbers or email addresses for third party use.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. You can notify us of your desire not to receive these offers by clicking on the “unsubscribe” link when you receive such an offer or by sending us an email request to firstname.lastname@example.org.
WHAT ARE COOKIES?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
HOW DO WE SECURE INFORMATION TRANSMISSIONS?
When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
HOW DO WE PROTECT YOUR INFORMATION?
We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
VALUATION OF INFORMATION PROTECTION PRACTICES.
Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
EMPLOYEE ACCESS, TRAINING AND EXPECTATIONS.
Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing email@example.com.
DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?
WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
WHAT ABOUT OTHER WEB SITES LINKED TO OUR WEB SITE?