FAQ's

How do I contact you?

You may write us at showroom.ny@voutsa.com or give us a ring  at 212.689.3419.

Where can I see your Wallpaper and Textile collections in person?

Visit Us!  We maintain wings, boards, and samples of our signature and collaborative product lines in our two showrooms. Or, visit one of our showroom partners in Austin or Paris. If you live in the southeast US, we've got a Representative there too :)

How do I place a Wallpaper and/or Textile order?

Please call us at 212.689.3419 or write us at showroom.ny@voutsa.com and we’ll take it from there! 

Do you offer samples of your Wallpaper and Textile lines?

Yes! Please purchase the samples you need using this website. You may peruse all our products here. Give us a ring or shoot us an email if you need any help whatsoever! 

Here's how our sample program and ordering process works.

Do you offer free samples to members of the Design Community?

Yes! Members of our Trade Program receive free samples (and free shipping)! Register Here.

Do you offer a Trade Discount?

Yes. We offer a trade discount of 15% on all fabrics and wallpapers to members of our Trade Program. Register Here

I'm not a designer, but I want free samples?!

In-person showroom visitors get free samples (and no shipping)!

How much wallpaper or fabric do I need?

We very strongly recommend that you contact an interior design professional and/or a professional wallpaper installer or upholsterer for precise measurements for your project, whether it is a sofa to be upholstered or a dining room to be wallpapered. Measurements and consumption will also vary from pattern to pattern, depending on the width of the goods and the length of the pattern repeat. Our wallpapers will require glue and trimming before installation. If you do not have access to an installer for a proper estimate, give us a ring if you need help estimating quantities; we are happy to help!

How soon will I get my wallpaper or fabric?

All of our wallpapers and fabrics are made to order, and carry specific lead times listed in the product descriptions. Lead times are also on our samples, invoices, and website product descriptions.

Can I customize a pattern?

Yes! Check out our Customization Program for some basic guidelines. If you need help, just shoot us an email or give us a ring and we will walk you through the process.

Can I commission the studio to produce something special?

Yes! We accept pattern commissions on a first-come, first-serve basis.  To start the process, just shoot us an email or give us a ring! 

Returns/exchanges/order cancellations:

Because so many of our products are made to order, we do not accept returns but are happy to replace items damaged or that arrive imperfect in any way. Please review our store policies if this is the case.